This privacy notice provides you with details of how we collect and process your personal data through your use of our site

By providing us with your data, you warrant to us that you are over 13 years of age.
VirtualTech Outsourcing Services Private Limited [is/am/are] the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details
Our full details are:
Full name of legal entity: VirtualTech Outsourcing Services Private Limited
Email address:
Postal address: 405, Pushpak Nagar, Junwani, Bhilai, Chhattisgarh, Pin – 490 020

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  1. Communication Data includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting, or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  2. Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  3. User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  4. Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and decide our marketing strategy.
  5. Marketing Data includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws, and free give-aways, to deliver relevant website content and advertisements to you, and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  6. We may use Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interest which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision-making or any type of automated profiling.


We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.


Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by emailing us at at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.


We may have to share your personal data with the parties set out below:

  1. Service providers who provide IT and system administration services.
  2. Professional advisers including lawyers, bankers, auditors and insurers
  3. Government bodies that require us to report processing activities.
  4. Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.


We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  1. We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  2. If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
  3. Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.


We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

If you wish to exercise any of the rights set out above, please email us at
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.


This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see cookies policy

Privacy Statement

At VirtualTech, we recognise the importance of our clients’ privacy and confidentiality. As such, we are committed to providing and maintaining industry leading confidentiality and security standards. As an VirtualTech customer or a user of our Smartphone app, you agree to this Security Policy and also to any further modifications made to this Policy. In ensuring a maximum level of privacy, VirtualTech undertake various measures, including but not limited to:

Secure Website

VirtualTech maintain a secure online website to which clients can upload information and audio. All access to the site is fully auditable and SSL 128 bit encryption is used. All client accounts are password protected and clients can set their own passwords which are stored in a secure encrypted format. VirtualTech do not share your information with third parties.

Usage of Information

Your contact details or any other information you provide to VirtualTech will not under any circumstances be sold, rented, loaned or otherwise disclosed to any third party without your written consent. VirtualTech may disclose such personal information as is necessary in cases:

  1. Where required or authorised by law; and
  2. where you consent to the disclosure.

1. Personal Information 

Contact details (Full name, email, telephone number, address)

  • The information is provided by the client and is available to be viewed and amended by the client via their personal account.
  • The information is used for the purposes of contacting the client in relation to the performance for invoicing.
  • Information recorded within completed as a result of the process is not collated or analysed by VirtualTech.

2. Personal Information – Medical (Standard)

Contact details (Full name, email, telephone number, address)

  • The information is provided by the client and is available to be viewed and amended by the client via their personal account.
  • The information is used for the purposes of contacting the client in relation to the performance for invoicing purposes.
  • Information recorded within completed as a result of the process is not collated or analysed by VirtualTech.

Medical Records and Health Records Information Privacy

Medical records require additional safeguards to protect the sensitive and personal nature of the information they contain. VirtualTech recognises the importance of privacy to medical clients, and has implemented a number of streamlined processes to ensure the upmost security of information for these clients. Security is considered a key element of VirtualTech ’ delivery, and as such is monitored closely. VirtualTech are dedicated to maintaining open communication with clients and typists to ensure all privacy requirements are met. VirtualTech also allow full client access to operating systems to demonstrate the strength and integrity of security and privacy procedures. Central to this are VirtualTech’ dedicated medical team. This team includes experienced typists and quality managers, who are familiar with the VirtualTech privacy policy and relevant statute and individual client requirements.

Privacy and comments on our blogs

The posting of personal information in a blog comment means your information is publicly accessible. Such information can be viewed online and collected by third parties. We are not responsible for the use of information by such third parties. We strongly recommend you avoid sharing any personal information.

Employee and Subcontractor Confidentiality Agreements

All employees of, and subcontractors to, VirtualTech sign a confidentiality agreement before the commencement of work.

Document Return

Completed documents are returned by default via email to the client. This method is protected by standard HTTPS protocol.

Audit Trail

All activity on the VirtualTech secure website is fully auditable by VirtualTech. Access to client and file information is strictly managed through the use of access level management and password protection. Both typist and administrative activity is recorded, providing a complete audit trail of when and by whom audio and documents are accessed.


VirtualTech understand to keep the customers confidential information strictly confidential. Your contact details or any other information you provide to VirtualTech will not under any circumstances be sold, rented, loaned or otherwise disclosed to any third party without your written consent. No information or resource of yours will ever be used for any personal or commercial gain on the part of VirtualTech and you will be advised immediately if any conflict of interest arises. We will happily sign a non-disclosure or confidentiality agreement should you require it.

Risk Management

A thorough analysis of all VirtualTech information networks and systems will be conducted on a periodic basis to document the threats and vulnerabilities to stored and transmitted information. The analysis will examine the types of threats – internal or external, natural or manmade, electronic and non-electronic– that affect the ability to manage the information resource. The analysis will also document the existing vulnerabilities within each entity which potentially expose the information resource to the threats. Finally, the analysis will also include an evaluation of the information assets and the technology associated with its collection, storage, dissemination and protection.
From the combination of threats, vulnerabilities, and asset values, an estimate of the risks to the confidentiality, integrity and availability of the information will be determined. The frequency of the risk analysis will be determined at the entity level.
Based on the periodic assessment, measures will be implemented that reduce the impact of the threats by reducing the amount and scope of the vulnerabilities.

Remote Access:

Access into VirtualTech network from outside is granted using VirtualTech approved devices and pathways on an individual user and application basis. All other network access options are strictly prohibited.

Physical Access:

Access to areas in which information processing is carried out is restricted to only appropriately authorized individuals. The following physical controls are in place:
Mainframe computer systems must be installed in an access-controlled area. The area in and around the computer facility affords protection against fire, water damage, and other environmental hazards such as power outages and extreme temperature situations.
File servers containing Information is installed in a secure area to prevent theft, destruction, or access by unauthorized individuals.

Changes and Amendments

This statement may be changed, modified or amended from time to time and we reserve the right to do so. For this reason, it is recommended that you visit this page on a regular basis.

Complaints Process

Any concerns or questions regarding VirtualTech Policy and practices can be submitted in writing via email at or by post to 59/B, Plot No. 4, 5 and 6 Infront of Shivaji Park Motilal   Nehru Nagar (WEST) Bhilai – 490 020.
Once a complaint has been received, VirtualTech team member will contact the submitter within 1-2 working days. VirtualTech the importance of privacy and security of information and all concerns and questions are investigated and responded to as appropriate and in a timely manner.